Privacy Policy

Who we are

Our website address is: https://www.urbanfoodhouse.co.uk

What personal data we collect and why we collect it

Contact forms

If you use our contact form to either make an enquiry or request a booking we will retain your name, e-mail address and phone number for the purposes of your booking only. Details will not be added to a mailing list or given to commercial third parties.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

To better help us understand who is visiting our website and why, we use analytics. This allows us to improve the website and our restaurant, ensuring that we can cater better to people’s needs. By visiting the website a cookie may be placed on your computer that tracks you on the website. This data is anonymised and we are not able to identify any users.

How long we retain your data

If you leave a comment on the website that is publicly viewable, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For e-mail enquiries we do not retain your data for a set period of time, but will delete enquiries regularly after bookings have been completed.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments and contact form entries may be checked through an automated spam detection service.

Our contact information

If you have any questions regarding our privacy policy, our contact details are as follows:

Urban Food House
Lake Road
Bowness
Cumbria
LA23 3BJ

Telephone: 015394 54345

E-mail: info@urbanfoodhouse.co.uk